REFUND POLICY

Thank you for purchasing home storage and decor items from Whalula LLC. We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with your order, please request a return or exchange in accordance with the conditions outlined below.

I. Scope of Application
This Refund Policy applies to all items purchased through the official Whalula LLC website.

II. Return Conditions
To ensure fair trade practices, returns or refunds may be requested under the following circumstances:
The item was damaged or severely broken during transit.
An incorrect item was received (the model, color, or style does not match the order).
The item exhibits obvious quality defects or is not functional.
Returns may not be supported under the following circumstances:
Dissatisfaction arising from changes in personal preference, size discrepancies, or reasons unrelated to product quality.
The item has been used, damaged by the customer, or is missing its original packaging or accessories.
The return request is submitted after the designated return window has expired.

III. Return Request Window
Customers must submit a return request within 30 days of receiving the item.
Requests submitted after this timeframe may not be accepted.

IV. Return and Exchange Process
Contact our Customer Service team via email to submit your request, providing your order number and a description of the issue.
Once your request has been reviewed and approved by Customer Service, we will provide the return shipping address and detailed instructions.
Please ship the item back to the designated return address as instructed.
We will process your request after receiving and inspecting the returned item.
Eligible orders will be processed for a refund or exchange.

V. Refund Processing Time
Once the returned item has been verified, the refund will be issued to your original payment method within 5–10 business days.
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.

VI. Exchange Instructions
If you opt for an exchange, please submit your exchange request within 30 days of receiving the item. We will arrange for a replacement to be shipped as soon as possible after verifying the issue.
New shipping tracking information will be provided once the replacement item has been dispatched.

VII. Return Address
If you need to return an item, please ship it to the following address only after receiving confirmation from Customer Service: 5975 APPLECROSS DR, RIVERSIDE, CA 92507.
Please ensure that you include your order number inside the package to facilitate a quick and efficient return process.

VIII. Shipping & Return Shipping Policy
For returns resulting from product defects or shipping errors, Whalula LLC will cover the return shipping costs.
For returns initiated due to personal reasons, the return shipping costs must be borne by the customer.

Thank you for choosing Whalula LLC. We remain committed to providing you with high-quality products and an exceptional service experience.